Parakeeto

Point of View: Finance Problems Require Operational Solutions and a Specific Type of Leadership

MP
Marcel Petitpas
December 20, 2024
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Why Agency Owners Keep Getting Bad Financial Advice

You started your agency because you were good at your craft.

For a while, that was enough. You won clients, did great work, and the business ran on momentum.

Then it got complicated.

Margins got tighter. Clients started pushing back on rates. Freelancers, offshore agencies, and AI tools changed the competitive landscape. You hired to keep up, and the more you grew, the less clear the numbers became. Revenue went up. Profit didn't follow.

So you did what any reasonable business owner does. You called in financial help.

The problem is that the help wasn't built for you.

Accountants. Fractional CFOs. Operations consultants. Project management tools that promised to tie it all together. Time tracking software. All-in-one platforms. You've probably tried most of them.

And you've probably found yourself in the same place afterward: decent revenue, soft margins, and no clear answer on why.

This is not a failure of effort. It's a failure of fit.

The financial frameworks most CFOs use were built for product companies, law firms, and professional services firms. They're designed for businesses where the relationship between revenue and profit is relatively straightforward. Agencies are not that business.

In an agency, profit lives in the gap between what you estimated and what you actually delivered. It lives in utilization rates, blended billable rates, delivery margin, and capacity planning. It lives in the connection between how work gets scoped, how it gets staffed, and how it gets billed. A CFO who has never worked inside that world will read your P&L accurately and give you advice that misses the point.

That is the enemy. Not bad advisors. Bad fit.

What we've learned after eight years working exclusively with agencies.

We've worked with over 300 creative and digital agencies since 2018. The ones that are consistently profitable share a few things in common.

They don't treat finance, delivery, and sales as separate conversations. They understand that what the team can deliver determines what sales can promise, that pricing decisions ripple through margins, and that a single under-scoped retainer can quietly offset the gains from three profitable projects.

They have someone who can read both sides of the business, the financial data and the operational data, and connect them into a clear picture.

They have an Agency CFO.

Not a generalist CFO who works with agencies. A financial leadership function built specifically for how agencies make and lose money. Someone who understands utilization targets, knows what a healthy delivery margin looks like at their size, can diagnose an over-servicing problem before it shows up in the P&L, and can model the financial impact of a hiring decision before it gets made.

That is the gap Parakeeto was built to fill.

What this actually looks like in practice

We combine financial leadership with the operational knowledge that generalist CFOs don't have. We get into the data, not just the financials but the project data, the time tracking, the capacity planning, the delivery margins. We clean it, connect it, and build a model of your firm that makes the relationship between decisions and outcomes visible.

For clients who want us to own the books as well, we offer accounting and bookkeeping as part of the engagement. Good CFO advice starts with clean financial data, and we're willing to roll up our sleeves and get into the general ledger when the work calls for it.

The result is the clarity most agency owners have never had: a complete picture of where profit is going, what's driving it, and exactly what to do to protect and grow it. The kind of clarity that lets you lead the business with the confidence the work deserves.

Two ways to work with us

The Profit Assessment is where most clients start. A focused 2-4 week engagement where we model your firm, benchmark your performance, identify your biggest profit leaks, and give you a prioritized roadmap. You leave knowing exactly what's wrong and what to fix first.

Profit Management is ongoing Agency CFO support. Monthly working sessions, done-for-you reporting, real-time forecasting, and a dedicated consultant who knows your business and helps your team make better decisions every month.

Both start with a free consultation. We'll look at your situation, tell you whether we're the right fit, and give you a clear picture of where the work would begin.

You didn't start your agency to fight with spreadsheets. You started it to do great work.

We're here to take care of the money. 

To be stewards of the financial side of your agency, so you can lead with the calm and confidence the work deserves.

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Written by

Marcel Petitpas

Marcel is an agency profitability optimization consultant, keynote speaker and the CEO of Parakeeto. He's on a mission to help the average agency get the information they need to be more profitable. From sharing educational content and resources to creating tools at Parakeeto to make measuring the most important metrics easier - everything he does is aimed at making agency profitability more accessible.

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