Imagine you’re planning a party, and you’ve set a budget for how much you’re willing to spend. You estimate you’ll need a certain amount for food, decorations, and entertainment. Now, the actual cost of the party can turn out to be higher or...
The hype around “process” is warranted. I’m making it sound like a fad – it’s not. Processes and procedures for refined workflows are here to stay. Well designed processes are a sign of a mature operations team. But “process” can be hard to invest in, and hard...
Introduction One of the questions we spend a lot of time worrying about as agency owners and executives thinking about is balancing our capacity against the work we need to do for clients. Are we understaffed or overstaffed? How will that change in the future? What...
Introduction In this blog post, we will explore the significance of rate cards and their role in establishing clear and structured billing arrangements. While the popularity of time and materials billing may be decreasing, rate cards continue to hold relevance in...
Introduction Isn’t it funny how some of the most simple questions in agency operations – like “did we make money on this project?” are some of the hardest ones to answer? If you’re leading an agency or are on the leadership team, you know how much you could benefit...
You’ve found your way to this blog post, but this isn’t the first time you’ve googled how to calculate your team’s utilization rate. And you wouldn’t be here if it was crystal clear for you already, would you? Below you’ll find the embedded calculator that keeps the...
